Refund policy

Refund & Return Policy – Z.Zskincare

We want you to feel confident shopping with Z.Zskincare.

If you’re not fully satisfied with your purchase, please contact us within 14 days of receiving your order, and we’ll do our best to help.

Returns

• Products must be unused and in their original packaging.

• Due to hygiene reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Refunds

• Once your return is approved, refunds will be issued to your original payment method.

• Refund processing times may vary depending on your bank or payment provider.

If there’s any issue with your order, please email us at z.zskincare.store@gmail.com and our team will respond within 24 hours.